After-Sales







OPERATIONAL SERVICES



Product installation



Infrastructure works (Civil engineering)



Commissioning of equipment



Maintenance



Training (all levels)

equipment use

• maintenance

• refresher courses,...



Technical support

• Hotline

• Tele-surveillance


SUPPORT SERVICES



Consulting



Commercial service offers

• maintenance

• operations

• management



Administrative support

• contract management

• deployment management

• After-sales / Maintaining in Operational Condition



Stock management for

customers (back-up

batches)



Development, modifications

• reshaping

• upgrades...



WEB / EDM platform management



Obsolescence / configuration management ...









MAINTAINING IN OPERATIONAL CONDITION



Maintaining in Operational Condition covers all the resources and procedures required to ensure equipment remains available for its designated use throughout its life-span.
Maintaining equipment in operational condition covers two functions :




The first is technical support



  1. This is the actual hands-on maintenance, comprising the actions required to maintain equipment in a specific operational state (or return it to that state) .

  1. The management of equipment configuration to monitor technical upgrades of equipment throughout their operational life.

  2. Updating of technical reference systems and the analysis of feedback from technical operations and everyday use .


The second is logistics support



  1. This covers the management of spare-part supply operations, storage and maintenance of the parts and the provision of spare parts to units in the field, support structures (industrial workshops) and in certain cases industrial companies .